Why is my Jira integration not working and showing linking errors?
To resolve Jira integration and linking errors, follow these steps:
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Clear your browser cache and retry the integration process. This may resolve temporary issues.
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Verify IP Allowlist in Jira:
- Ensure the following IP addresses are added to your Jira IP-allowlist:
- 142.132.185.19
- 5.75.250.20
- 88.99.148.154
- This allows Testomat to communicate with your Jira instance.
- Ensure the following IP addresses are added to your Jira IP-allowlist:
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Check user permissions in Jira:
- Verify that the user credentials used for the integration have the necessary permissions to edit issues in Jira.
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Consider using an API token:
- If using a password for integration, consider switching to an API token for enhanced security and stability.
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Test the integration by linking a test case, suite, or test run to ensure the issue is resolved.
Jira Data Center: integration works in one project but not in another
Section titled “Jira Data Center: integration works in one project but not in another”If the same integration works for one Jira project but the Testomat.io panel never appears in another project (typically one with a different permission scheme), Jira Data Center hasn’t stored the project property that the integration needs. To fix it:
- Temporarily give the integration user project administrator rights for that Jira project.
- In Testomat.io, open Project Settings → Jira Integration, switch the mode to Connect Jira with an administrator’s account, and click Save.
- If the mode flips back to the regular account on save, delete the integration and create it again with the administrator’s account selected.
- Once the Testomat.io link appears in Jira, you can switch back to the regular account and remove the temporary admin rights.
- The issue was resolved after adding the IP address 88.99.148.154 to the Jira settings.
- Ensure the user account used for integration has administrator rights and the ability to edit issues in Jira.