Why is my Jira integration not working and showing linking errors?

To resolve Jira integration and linking errors, follow these steps:

1. Clear your browser cache and retry the integration process. This may resolve temporary issues.

2. Verify IP Allowlist in Jira:

   • Ensure the following IP addresses are added to your Jira IP-allowlist:
     • 142.132.185.19
     • 5.75.250.20
     • 88.99.148.154
   • This allows Testomat to communicate with your Jira instance.

3. Check user permissions in Jira:

   • Verify that the user credentials used for the integration have the necessary permissions to edit issues in Jira.

4. Consider using an API token:

   • If using a password for integration, consider switching to an API token for enhanced security and stability.

5. Test the integration by linking a test case, suite, or test run to ensure the issue is resolved.

Notes

• The issue was resolved after adding the IP address 88.99.148.154 to the Jira settings.
• Ensure the user account used for integration has administrator rights and the ability to edit issues in Jira.